Send physical mail automatically from
any CRM

A direct mail API allows software platforms to automate the creation, printing, and mailing of physical marketing pieces. It connects your CRM or SaaS platform to a print-and-mail provider so postcards, letters, and brochures can be mailed automatically when a workflow trigger fires.

PCM Integrations manages design rendering, personalization, address validation, printing, and delivery behind the scenes.

Direct mail automation performs especially well for home services, real estate, insurance, e-commerce, and CRM or SaaS platforms that rely on automated follow-up.

PCM Integrations sees the strongest performance with new mover outreach, neighbor targeting, onboarding sequences, review requests, win-back campaigns, renewal reminders, invoices, and loyalty programs.

A direct mail API adds a physical touchpoint that increases engagement across digital channels.

• 55 percent of people pay more attention to direct mail than digital ads
• Consumers spend 1.6 minutes engaging with direct mail vs. 1.1 minutes with digital ads
• Campaigns that combine direct mail with digital generate about a 9 percent higher response rate
• 90 percent of marketers say integrated campaigns perform better

PCM Integrations helps platforms layer direct mail into email and SMS sequences for stronger follow-up and higher conversions.

Most platforms integrate using a single API call placed inside a workflow, automation builder, or webhook system.

When a trigger fires, your platform sends PCM Integrations the contact record, personalization fields, and selected template. We validate, print, and mail automatically.

Typical setup:

1. Upload or choose a design
2. Place the API call in your workflow
3. Trigger fires (new lead, job completed, estimate sent, etc.)
4. PCM Integrations prints and mails the piece automatically

API documentation:
https://docs.pcmintegrations.com/docs/directmail-api/92547af449aa8-direct-mail-api-v3

Common automated workflows include:

• New lead created
• Appointment scheduled
• Quote or estimate sent
• Job completed
• Inactive or win-back outreach
• Abandoned carts
• New mover campaigns
• Neighbor targeting around completed jobs
• Welcome kits
• Review requests

Example:

A high-end HVAC company gets a new lead. The CRM sends a text or call. The appointment is set for two weeks out. PCM Integrations automatically sends a personalized brochure explaining services, pricing, financing, and what to expect. This increases trust and close rates before the technician arrives.

Pricing varies by provider. Many direct mail APIs charge setup fees, platform fees, monthly minimums, or tech fees.

PCM Integrations does not charge setup fees or monthly minimums. Everything is pay-per-piece, and platforms can add their own markup to create new recurring revenue.

Automated direct mail consistently outperforms digital-only outreach. Physical mail can deliver up to 9 times higher response rates than email.

PCM Integrations improves ROI by sending perfectly timed, personalized mail pieces that pair with digital sequences for higher conversions.

Yes. Most direct mail APIs support full variable data for names, offers, images, URLs, and custom fields.

PCM Integrations provides unlimited personalization, dynamic images, CRM-specific merge fields, and custom QR codes.

Yes. Most APIs allow QR codes and PURLs for digital engagement.

PCM Integrations automatically generates dynamic QR codes to pass scan data back to your system.

Some APIs include these services and others charge extra.

PCM Integrations includes CASS, NCOA, DPV, and presort at no additional cost to ensure accurate delivery and reduce returned mail.

Direct mail APIs typically process orders instantly, print within 24 to 48 hours, and deliver in 3 to 7 days.

PCM Integrations follows this same timeline for all automated mailings.

Most APIs support postcards, letters, and self-mailers.

PCM Integrations supports postcards, letters with inserts, folded self-mailers, flyers, brochures, and snap-aparts. All formats support full personalization and dynamic QR codes.

Print formats:
https://www.pcmintegrations.com/print-products/

Templates:
https://www.pcmintegrations.com/templates/

Yes. Many APIs support bulk uploads and list purchasing.

PCM Integrations offers batch list uploads and allows you to purchase mailing lists or build custom demographic lists as needed.

Yes. The best APIs isolate client data, templates, and permissions across sub-accounts.

PCM Integrations fully supports multi-tenant environments with separated accounts, permissions, templates, and billing so direct mail feels native inside your platform.

A direct mail API should handle single-piece triggers and large batch sends.

PCM Integrations scales from individual automated postcards to millions of pieces per month through our national print network with no volume restrictions.